YS
Yvonne S

1 reviews | Active since Jun 2010

26 Feb 2015, 16:54

A company who responds - not.

Every single complaint on Hello Peter regarding Clicks receives the same response from them, viz a 'cut and paste':<br> <br> Hello .....,<br> At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.<br> We will be contacting you in order to investigate and resolve your complaint.<br> We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.<br> Warm Regards<br> The Clicks Social Media Team | RD<br> <br> Clicks, catch a wake-up! This is NOT a response unless you actually follow up and contact/investigate etc as you undertake to do. This is just someone's shoddy attempt at damage control.<br> <br> My complaint of 17 February has still to be resolved. No one has contacted me.<br> <br>

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Replies (1)
Clicks
Clicks's reply27 Feb 2015, 15:23
Official
Hello Mugwump,

At Clicks, we regard all comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We wish to confirm that we have made contact with you regarding your complaint.

Warm Regards
Social Media Team RA
0860 CLICKS (***) | ***| http://www.clicks.co.za