Clickify refund

We purchased books on line then on changing schools, we sent an email to notify them that we won't be needing the books due to change in circumstances. The reply was very professional and understanding and we were asked to supply banking details and confirm. We confirmed and waited in vain. On following up we were now told the shipment has gone so we had to return the books at our cost. No return address or procedure explained instead we got automated messages explaining delays.

We really feel this was a terrible way to deal with customers. We understand a mistake could have happened but no apology no explanation just felt dumped by supplier in a rough way.