Worst sevice ever an still no product

Order Samsung S52 26 November 2022 (R5999.00).Quickly receive a mail and order no,then nothing.No service whatsoever.I phoned since then 48 times with no answer just "mailbox full".Someone answered and promise(even confirmed via mail) that phone wil be delivered on Monday 5 November.Still nothing.I mailed for a refund and does not even get a resonse.This is a rippoff at its best.