Worried!!!

Be aware to purchase anything from these people. I have ordered a washing machine and chest freezer two weeks ago. The next day when I enquired about delivery date, they informed me it will take two weeks. I immediately cancelled the order as I could not wait that long. They promised to refund me within 3 days. I have been waiting two weeks and still no refund. I have send various emails enquiring about the refund but they don't respond. I am now worried my money is gone. No one ever answers their phone either.