Poor/very bad service.

I purchased a induction hob and pot set on 28 November 2022. They correspond with you very quickly until you've paid and sent them proof. After that all email communications stop and you get no further info or your purchase. They have 2 phone lines, the one says the "mailbox is full" and the other the line just cuts off. I have now requested a full refund. Let see what happens. 🙏