Pathetic service

I put in an order for a Samsung phone on the 28 Nov. I was promised delivery on 8 Dec. That day came and went and it took many meesages to phone me to tell me the phone was out of stock, but they would replace it with another phone which would be delivered on 15 Dec Well so far nothing. They do no answer messages and when trying to phone them, you get an answering service. Pathetic service.