Extremely dissatisfied with Clicks online, the worst by far!

Here's a rewritten review:

*1/5 Stars - Extremely Dissatisfied with Clicks Online Service*

I'm appalled by the subpar service I received from Clicks Online. My experience was marred by unhelpful agents, inefficient processes, and unfulfilled promises.

I made an online purchase on their app, opting for collection on Wednesday, March 19th. However, upon arrival, I was informed that it would take 2 business days for delivery. I urgently needed the products, including my vitamin medication, and requested a delivery redirect to my home, just 3 minutes away from the store. Shockingly, this was deemed impossible.

I then asked to cancel the online purchase and buy the items directly from the store. The agent told me it would take 14 business days for a refund. Unacceptable.

After insisting on alternative solutions, an escalations department representative promised to credit my Clicks Club Card with the refund amount by Thursday, March 20th. This never happened.

When I followed up on Thursday, I encountered another uninterested agent who seemed disengaged from our conversation. My requests remained unfulfilled, and the transaction still shows as "processing" to this day.

The lack of willingness to help, inefficient processes, and broken promises have left a sour taste. Clicks Online needs to seriously revamp their customer service and processes to prevent similar experiences in the future.