CUSTOMER ABUSE

I PLACED AN ORDER ON THE 20 OCTOBER 2021 FOR A WASHING MACHINE AND FRIDGE, AND CONFIREMED WITH DERRICK THAT THE PAYMENT HAD GONE THROUGH ,NATURALLY THE RECIEVING OF THE MONEY HAD NO ISSUES ,HOWEVER WHEN IT CAME TO THE DELIVERY OF THE GOODS THIS IS WHEN THE BS STARTED .THE FIRST EXCUSE I WAS TOLD IS THAT THE WASHING MACHINE WAS OUT OF STOCK BUT THAT I WILL BE RECIEVING A BETTER ONE WITH NO EXTRA CHARGE AND WAS PROMISED DELIVERY ON THE TUESDAY 9 OF NOVEMBER AS ARRANGED . DID NOT HAPPEN . WAS PROMISED DELIVERY ON THE 12 OF NOVEMBER AS ARRANGED DID NOT HAPPEN . I THEN INFORMED DERRICK THAT I WILL BE AT HOME ON MONDAY 22 NOVEMBER AND HE PROMISED IT WILL BE DELIVERED NOTHING HAPPENED .I HAVE MADE ANYTHNG BETWEEN 8 AND 10 CALLES TO DERRICK SINCE THEN UNTILL TODAY 17 NOVEMBER AND HAVE RECIEVED THE SAME PROMISE EVERY TIME( I PROMISE THE GOODS WILL BE DELIVERY BY THE END OF TODAY) . I HAVE EVEN CALL THE DRIVE BY THE NAME OF TOBIE WHO HAS MADE EITHER PROMISES OR EXCUSES, AND BEEN GIVEN THE SALES MANAGERS NUMBER. A SO CALLED MR HANSON WITH NUMBER THAT DO NOT WORK OR ARE ALWAYS BUSY.NOW THE QUESTION I WOULD LIKE TO ASK. IS IT LEGAL OR JUSTIFIABLE FOR SUCH A BUSINESS TO EXIST TO BE ABLE TO CON PEOPLE INTO BELIEVING THAT THEY ARE PROVIDING A LEGITIMATE SERVICE AFTER TAKING YOUR MONEY AND THEN FAILING TO MEET THIER OBLIGATION AND PROMISES TO THIER CUSTOMERS WITH LIES AND FALSE EXPECTATIONS NOT TO MENTION THE TIME AND MONEY UTILISED TO TRY AND GET WHAT YOU PAID FOR .DO WE AS CUSTOMERS GET PROTECTED BY THE CONSUMER PROTECTION ACT WITH REGARDS TO THIS KIND OF BEHAVIOR .WELL I GUESS IT IS UP TO THE CITIZENS OF THIS COUNTRY TO TAKE NOTE OF SUCH ACTIVITIES AND NOT SUPPORT COMPANIES WHO WANT TO TREAT THIER CUSTOMERS IN THIS MANNER .