Competitive prices but no product delivery

I had purchased an item and made a direct bank transfer. I had tried to track my parcel online, and was not able to retrieve any information. As if the order had not gone through. I immediately called and emailed the provider multiple times, and had not received a response at all. The contact number provided on the receipt via email, would just ring, and the one on the website would not go through (line busy). I then checked the address of the provider that was on the email to confirm my order. After contacting the number associated with the address provided, I was told that their is no company by the name of Click n shop on the premises. And I am not the 1st person to have reached out to them to collect or follow up on orders. I was extremely concerned as my hard earned money was gone, and I had no item to Track and no response from the provider. I contacted my bank to lay a ***** complaint and investigate the transaction. An hour later after contacting my bank, I received a call from the sales representative, and he asked if i had laid a complaint. I had informed him that I had, as no product was received and I am unable to get in touch with the provider. There were many excuses made for non delivery and no responses. This conversation had occured after working hours. I told the representative to refund my money and I do not want to go ahead with my purchase. And i will stop the ***** case once my money is paid back to me. Which eventually was refunded.