Click on Group no delivery or refund

I bought and paid R11699.00 for a Play Station on the 30/11/2022 ,got confirmation and a order number #4597 ,twice i got a sms that it will be delivered on the dates given , but never arrived I email and they rep**** they would refund in 5 working days ,i sent my bank details Since then no refund , no replies to my emails and cannot get hold of them on the phone Obviously i have been ****med