APPALLING SERVICE

I ordered and paid for a TV 1 st February. After 8 days no word from them regarding delivery. The phone is permanently on voice mail. I used their on line messenger service and I emailed them. Finally after several un pleasant messengers that I left I was informed that the TV will arrive 12th February. I waited all day for the deliver which has not happened. I have once again left emails, phoned and left messengers, to which I have not received any update. I have requested a refund. I have never experienced such appalling service, lack of communication and they should be avoided at all cost.