poor customer care service

<div>I am so upset and feel powerless, this company reminds me why I used to avoid online shopping. I ordered and paid for PS 5 console on 16 december 2022, at the time of purchasing they promised that the item is in stock and said delivery in 2-3 days. I have not heard any communication from them. When I track my order, status reads "processing order" for the past 5 days now the status of the order remains unchanged. I tried to call their pretoria number several times but it rings unanswered! I have sent emails to their customercare but no response. I am beginning to wonder if this is not a s*** ? Is this a legit company? Have I just given away my R12000 ? What is most upsetting is that the PS5 is meant to be a xmas present for my son, he will be so disappointed.</div>