Based on recent customer reviews, Click n Plant is described by most shoppers as an online nursery that accepts payment but repeatedly fails to deliver. Customers report orders for trees, bulbs and shrubs worth thousands of rands going undelivered for months, with emails, WhatsApp messages and calls to Nick left unanswered and refund requests ignored. Several buyers mention letters of demand, SAPS cases and consumer watchdog escalation. One Hout Bay customer did receive healthy trees promptly after prompting, showing service is possible when communication happens.
TrustIndex
1.9
NPS Score
-84
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About click n plant
What do customers say about click n plant?
Based on recent customer reviews, Click n Plant is described by most shoppers as an online nursery that accepts payment but repeatedly fails to deliver. Customers report orders for trees, bulbs and shrubs worth thousands of rands going undelivered for months, with emails, WhatsApp messages and calls to Nick left unanswered and refund requests ignored. Several buyers mention letters of demand, SAPS cases and consumer watchdog escalation. One Hout Bay customer did receive healthy trees promptly after prompting, showing service is possible when communication happens.
Is click n plant trustworthy?
click n plant has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked click n plant across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Non-delivery after 15 weeks
Online order to the value of R10,814.69 on 4 May 2026. Website advertises delivery in 2-5 days. Today, 15 weeks after the order, still no delivery. Despite numerous attempts at resolving the matter and a formal letter of demand for a refund after breach of contract, still nothing and no further response. Now pursuing the matter through appropriate legal and consumer channels.
1 reviews | Active since Aug 2026
Non-delivery after 15 weeks
Online order to the value of R10,814.69 on 4 May 2026. Website advertises delivery in 2-5 days. Today, 15 weeks after the order, still no delivery. Despite numerous attempts at resolving the matter and a formal letter of demand for a refund after breach of contract, still nothing and no further response. Now pursuing the matter through appropriate legal and consumer channels.
1 reviews | Active since Oct 2025
DO NOT DO BUSINESS WITH CLICKNPLANT.CO.ZA. YOUR MONEY WILL BE WASTED!
ONE STAR IS TOO HIGH A RATING FOR THIS ONLINE NURSERY. Clicknplant.co.za is nothing but a ****. Do not do business with them! Have a credit of over R800. After many emails and shocking lack of response, I even went that far as to email "NICK" and request that he suggest an alternative person in the company to communicate with. Ghosted. Have asked for a refund. Ghosted. All communication, ie email and cell phone goes via "Nick" who doesnt respond. Spend your money elsewhere. A ****!
1 reviews | Active since Oct 2025
DO NOT DO BUSINESS WITH CLICKNPLANT.CO.ZA. YOUR MONEY WILL BE WASTED!
ONE STAR IS TOO HIGH A RATING FOR THIS ONLINE NURSERY. Clicknplant.co.za is nothing but a ****. Do not do business with them! Have a credit of over R800. After many emails and shocking lack of response, I even went that far as to email "NICK" and request that he suggest an alternative person in the company to communicate with. Ghosted. Have asked for a refund. Ghosted. All communication, ie email and cell phone goes via "Nick" who doesnt respond. Spend your money elsewhere. A ****!
1 reviews | Active since Jun 2021
****
Think this is a **** site, engaged on what's app and promised delivery two weeks ago and nothing, do not reply to emails or what's app or calls!
1 reviews | Active since Jun 2021
****
Think this is a **** site, engaged on what's app and promised delivery two weeks ago and nothing, do not reply to emails or what's app or calls!
1 reviews | Active since May 2018
3 trees, happy
After placing my order and not receiving any immediate communication from them confirming the order, i was horrified to see the scores/ratings online this company received, and worried i may have been ****med. However, by sending whatsapp msg to them (i think i reached Nick though his name wasn’t confirmed) i DID receive confirmation, and estimated delivery day. The day before this delivery date i asked if they could supply a rough delivery time, and i got back a nice voice note saying best estimate was between 1 and 2 pm. This was an order for 3 trees to Hout Bay. So my experience was overall good, and the trees seem to be healthy and in good condition. I would caution future buyers to always read more than one review as there are some crazy bad reviews here, but i can thankfully say my order was delivered promptly with good service. Room for improvement would be them acting proactively with information rather than waiting to be asked. I hope this company continues to do better, and people leave honest reviews whether good or bad.
1 reviews | Active since May 2018
3 trees, happy
After placing my order and not receiving any immediate communication from them confirming the order, i was horrified to see the scores/ratings online this company received, and worried i may have been ****med. However, by sending whatsapp msg to them (i think i reached Nick though his name wasn’t confirmed) i DID receive confirmation, and estimated delivery day. The day before this delivery date i asked if they could supply a rough delivery time, and i got back a nice voice note saying best estimate was between 1 and 2 pm. This was an order for 3 trees to Hout Bay. So my experience was overall good, and the trees seem to be healthy and in good condition. I would caution future buyers to always read more than one review as there are some crazy bad reviews here, but i can thankfully say my order was delivered promptly with good service. Room for improvement would be them acting proactively with information rather than waiting to be asked. I hope this company continues to do better, and people leave honest reviews whether good or bad.
1 reviews | Active since Mar 2016
Click&Plant lack of communication/replies
I posted a review about Click&Plant online nursery in Edgemead, not replying to my mails after I've placed an order and stopped by to see what they were all about. I then received a reply today, as feedback on my rewiev stating that they did reply,.on the same day I stopped by, to inform me that they would not be able to supply the ordered product. Luckily I selected the pay when collect.option. I have now once again searched my e-mails, SPAM, etc, but cannot find this mail. Please screenshot and post this mail Click&Plant, showing the date of this reply, so that everyone who complains about your service can see which e-mail.address.to look out for/search under, for your reply mails.
1 reviews | Active since Mar 2016
Click&Plant lack of communication/replies
I posted a review about Click&Plant online nursery in Edgemead, not replying to my mails after I've placed an order and stopped by to see what they were all about. I then received a reply today, as feedback on my rewiev stating that they did reply,.on the same day I stopped by, to inform me that they would not be able to supply the ordered product. Luckily I selected the pay when collect.option. I have now once again searched my e-mails, SPAM, etc, but cannot find this mail. Please screenshot and post this mail Click&Plant, showing the date of this reply, so that everyone who complains about your service can see which e-mail.address.to look out for/search under, for your reply mails.
1 reviews | Active since Dec 2018
Paid R6500 for tree in December 2026 - no tree no refund!
Ordered and paid R6500 for a tree in December 2025 including delivery. Still have not received my tree or refund despite Nicks many promises… never returns calls or WhatsApps . Most frustrating experience. Trusted him in good faith with all his excuses but after receiving mails to his person Sam to confirm refund still nothing. This is my last resort!!! Come on Nick
1 reviews | Active since Dec 2018
Paid R6500 for tree in December 2026 - no tree no refund!
Ordered and paid R6500 for a tree in December 2025 including delivery. Still have not received my tree or refund despite Nicks many promises… never returns calls or WhatsApps . Most frustrating experience. Trusted him in good faith with all his excuses but after receiving mails to his person Sam to confirm refund still nothing. This is my last resort!!! Come on Nick
1 reviews | Active since Jul 2024
Poor service delivery.
No delivery of goods, worst services. I ordered plant in April 2026 for R1600.00 and to date I have not received any plants. Each time the same excuse of rain and that it would be dispatched. Currently no communication at all.
1 reviews | Active since Jul 2024
Poor service delivery.
No delivery of goods, worst services. I ordered plant in April 2026 for R1600.00 and to date I have not received any plants. Each time the same excuse of rain and that it would be dispatched. Currently no communication at all.
1 reviews | Active since Mar 2021
*****ulent business
I would have given 0 stars if that was an option! I have opened a case of ***** with SAPS - and suggest everyone else who has written a negative review does the same - it’s the only way to stop this man! I order over R5000 in January and it’s mid May and still nothing! I would also suggest reporting this business to Wendy Knowler!
1 reviews | Active since Mar 2021
*****ulent business
I would have given 0 stars if that was an option! I have opened a case of ***** with SAPS - and suggest everyone else who has written a negative review does the same - it’s the only way to stop this man! I order over R5000 in January and it’s mid May and still nothing! I would also suggest reporting this business to Wendy Knowler!