FAULTY HEAT PAD FOR BACK

We bought heat pads to the value of R2,300 (see attached invoice and photo), mainly because my husband suffers from back and neck pain. We followed your instructions as per the packet to use the back heat pad as he had back pain. Only to find that the pad is leaking. Please advise how we can go about to have this back heat pad replace as currently he needs it more than ever as he is suffering from back pain. You are welcome to send one of your reps to inspect your product. Can we receive a replacement as soon as possible as it was promised by your sales people who was at House & Home Boardwalk Port Elizabeth, that this product will without a doubt relieve him from some of his pain. We have e-mailed you and still have not received a response.

I understand you don’t reimburse but please COULD WE HAVE THE FAULTY PRODUCT REPLACED.

Thank you.