Click me Product not meeting expectation.

I bought on Tuesday 16/06/2015 a click me instant the****utic heat bag. The agent did not explain that this bag must be boiled for 10 minutes every time after use.<br> I the modern day of electricity shortage and cost this product is not practice. Phoned the agent Zodrick on *** and he says I must contact the head office. Their website [URL Removed] is OOO so I cannot phone them. Tried to e-mail them at<br> [Email Removed] and on [Email Removed] but I get no response.<br> I want to return this product and get a refund.