They have ****** my money

I paid for an iPad air online that they advertised on Gumtree. When i found out that they delivery would be from another country I queried import duties etc. They assured me that there would be no further costs. On tracking that parcel, i was called when it got to South Africa. They advised me that they wouldn't deliver until I paid the duty of around R3000!<br> <br> I then contacted the person again called John Adams. He assured me via email that I could get a refund by the Friday the 4th December. He asked for my account details which I did supply to him. <br> <br> I have since been unable to contact him via telephone and have not received the refund.<br> <br> <br> General Inquiries<br> Sales Line: +27 (0) ***<br> Main Fax: +27 (0) ***<br> Email: [Email Removed]<br> 100% Satisfaction Guaranteed<br> <br> This has been a terrible experience and I have been ******.