Dismal customer service

<p>I moved homes end August and needed internet. Found this fantastic product on offer, place the order online and paid promptly as per the requirements. Not once did someone phone me to follow up on my order. I had to phone them numerous times until I actually was able to speak to someone, only for them to tell me that the product is no longer on offer. They confirmed that I would receive a refund. This was 22nd September. After numerous calls to them, I received an email the 21st October stating that they did no have my banking details for the refund, which I promptly sent them. It is the 8th November and I am still very much out of pocket. Despite follow up calls almost on a daily basis, no one calls you back. I find this level of service absolutely shocking. </p>