Why bother to have a contact us if you don't?

I had a problem with the parking station at Clearwater (i.e. no receipt, and I needed one) and sent them an email, from their \contact us"section of their website on the 21st April. I followed this up with a reminder (for which I have a delivery receipt) on the 4th May. But they haven't acknowledged either email. Customer service to them apparently includes ignoring complaints and hoping the client will go away!<br> <br> So there are two problems:<br> <br> Their parking stations do not always function correctly and they do not believe it is necessary to respond to client complaints. I would suggest they take the \""contact us\"" information off their website.<br> <br> Since they don't believe that they need to listen to their clients"