Skechers Clearwater Mall

Got a pair of sneakers from Skechers which was bought on Mother's Day, 12/05/2024, yesterday just over 2 weeks later I noticed that the stitching had come loose on the one shoe and the other one was starting as well. Took the shoes back to Skechers Clearwater Mall, only to be told that they will first send it away for an assessment before deciding if they will replace. Already trying to put the blame on me as they asked did I tumble dry the shoes after washing them. How stupid do they think I am? Will never buy from them again as obviously the quality is poor and they don't know what customer service means.