poor service

I am stunned at how Clearwater mall Management run that business. i was there this morning at 9am to buy some (clearwater mall vouchers) i was told the staff only start at 9am. . so i waited until 9.08 and then phoned management asking where the staff is sitting at the desk below that sell the vouchers.. i was told the lady was late but she is there and will be with me in 3min... i waited until 9;18 when i decided to rather leave!! Tell me management - it's on your lady for being late... it's on management for not having any form of plan B to insure customer service and making sure there is someone else to assist clients. That being your front desk and info desk surely should be managed at all times!! I went to Macro and bought the vouchers from them!