Poor customer service

On Wednesday the 6th around 2:30pm I went to the game store at Clearwater mall when I got to the till I asked for cash back R900 the teller told me she does not have money which I said okay can you kindly refer me to someone that does have money and she asked that lady if she had money in her till and she also said she does have so I asked if she could refer me because to start all over again in the que would’ve been a hassle because I was on my lunch break so I became annoyed because she was not giving me the customer service I deserved I was not being rude or anything but she raised her voice and we ended up exchanging words but not swear words but she started pointing at me and the manager was reprimanding her and she still carried on being rude and she assumed I wanted to fight because she said we should go outside and solve it which was not even my intentions to do so because all o wanted was cash back from the till and be referred to another till if there wasn’t money in her till and the manager did not apologize or hear my side of the story which means that the managers at game do not reprimand their colleagues to me it seems like it’s a normal thing at game because this happened in front of other customers and the employees name was GETRUDE!! I hope I am the last person who would’ve received such insults from retail employees because I myself I work in retail and one thing I know is that you don’t treat customers like that at all