Disappointing apology and response - Clearwater Mall

I am terribly disappointed with the response from Clearwater Mall when my mum, aunt and myself got stuck in a lift at the mall. This was the most terrifying experience ever the response to this was unorganized and not taken serious by the management of the mall. The response we got from Clearwater mall was a telephonic apology saying that the Operations Manager will get back to us. To date I have not received any response from the Operations Manager, we were all left feeling overwhelmed by this experience, I am a regular shopper at the mall and it is disappointing that the mall does not care to take or show any interest in apologizing or making it up to us for the emotional trauma we had to endure.