Awful service

I went to return a onenzie that was small for my daughter, when I got there, there was already one lady standing in front of me. She was called, then suddenly there were other people forming a queue on the other side. When Charity Se Linda was done, she called someone else from the newly formed queue, I pointed out that I've been standing here. She them told me dismissively that the queue is on the other side, I explained to her that how is it that the previous client was called from where I was standing then suddenly I'm being told that the queue's somewhere else. The gentleman standing next to her said the next sales person will assist me, which he did. When I was leaving I pointed out that there needs to be a sign pointing queue here, as soon as I turned to walkaway she then said " Ngingenaphi mina lapho" meaning" where do I fit in".I blow my top and went back to request for name and surname. I will not be disrespected like that, I work in a service industry I give my all to my clients as I know I rely on them to put food on my table. I love the quality of PNP clothing and was so excited to see that the store has been reopened but she killed all the excitement I had. I will not suggest much at this present moment as I'm still seething with anger😡😡😡😡