Worst Service from Clearance Warehouse Centurion

Firstly if I could give 0 stars I would.

Clearance Warehouse Centurion has shown the worst service imaginable. On 27th March 2022 we paid a visit to the branch in search for new couches. We finally came across what we thought is the perfect match for our home and spoke to Henry ( so called manager of the branch ) he assisted us with the purchase of the unit in the store and also assisted us to open an account for the second couch. Henry assured us that they will make sure that the second couch which they will need to order will be the same as the one in the branch that we purchased.

He also said that it will take 20 working days for the new couch to be made and then delivery will be arranged. Seeing that we will be leaving for 2 weeks on holiday we then asked that they keep the couches for when we come back from our trip on the 9th May 2022. On the 12th May 2022 i made contact with Clearance Warehouse asking for the delivery and they advised that there was a color issue that they need to sort out. I then later that week spoke to a Clarise at their logistics department which assured me the new couch will be the same as the one i purchased in store and assured me that the delivery will take place that weekend the 14th May 2022. When delivery took place they arrived with the couch from the store and the new ordered couch from the warehouse. The couch from the warehouse was not the same color nor was it the same size as the couch from the warehouse was smaller. After several discussion with Clarise that day we decided to keep the correct couch ( the bigger one , the one from the branch ) and send back the wrong couch. Clarise then said that they will ensure that the new couch will be delivered the next Saturday. That coming Saturday came and gone and have not heard anything from Clarise not anybody at Clearance Warehouse. I then called in between the 21st May 2022 , and was unable to get through to Clarise and finally got though to the branch where Malcolm assisted me. He asked for my details and then said that he needs to log a complaint and will chase the issue on Monday the 23rd May 2022. He unfortunately cannot make contact with Clarise (where i could) and he then said he needs to follow the procedure seeing that its the first time he heard of the matter. Further he then assisted me and assured me that they will make sure that i get the correct matching couch. However on the 3rd of June 2022 he sent me images of the new couches that has arrived at their branch i a VERY red color whereas the one i had with me was a BROWN TAN color, and then he continued to tell the same as what Clarise tried to sell is that its a different shade. Red and Brown are two different colors not different shades.

After several discussion with Malcolm i then accepted the new different color seeing that i have now been waiting 50 working days and not the promised 20 working days from Henry.

Malcolm however assisted me with arranging for delivery on the 4th June 2022. And on the day of delivery they brought two new couches again smaller than the one i originally ordered. After several attempts to get hold of Malcolm i then contacted the branch where i spoke to Luke who kept reiterating that he is a sales rep and that he cannot confirm anything but try and assist me. I then agreed to send back all the couches meaning the CORRECT couch i got from the branch and the two new INCORRECT couches that were supposed to be the write couches. This means that your warehouse would have received 3 couches back. I then requested Luke to send me written confirmation of our discussion which he failed to do, and sent him banking details for a full refund.

This morning the 6th June 2022, when i made contact with Malcolm again he notified me that he has now unfortunately been moved away from the Centurion branch to another branch and that i need to make contact with the Centurion branch regarding my issue. Again i the customer must make the calls and arrangements here.

This is the worst service i have ever receive, false promises made over and over , lies that the branch and Logistics kept telling me, and the strangest thing of all a company that is established in the industry that CANNOT get an order right??

I am waiting for confirmation on my refund as well as cancellation of the account opened and the two debit orders that has gone off for something I do not have.