worst service experience ever.

I have had the most unprofessional service from CWA Boksburg, specifically from Zivana and the manager Malcolm.

I purchased a Lounge Suite on the 01st August 2020, and I was advised that normally orders take 14 days to be completed and an additional 5 days to deliver, so for the worst case scenario, 21 days is all it takes to deliver an ordered item.

I was expecting my Lounge Suite to be delivered on Wednesday, the 26th August 2020 and Zivana assured me that I can indeed expect delivery on that day when i asked her on 18/08. I called again on 25/08 to make sure delivery was still scheduled for the next day n she said yes...saw nothing happening 26/08 and i asked again and she got someone else to call me (a man) and told me that they haven’t received stock due to the pandemic and whatnot and they would be expecting delivery of stock to their warehouse on Friday, the 28th August 2020

From Monday 31/09 I have been calling to follow-up on my delivery, I was given the runaround drom the ladies there till I demanded to speak to the manager, they referred me to Malcolm, who told me that they haven’t received stock and they are expecting delivery of new stock on Friday, the 4th September 2020. I called Malcolm today 04/09 and he kept assuring me that they are still expecting stock and latest will be Monday 7/09 and the way they are so *********** i doubt that will even be the case..

It has been over a month and I haven’t received my ordered items and nothing but runarounds, and to say disappointed by the incompetence would be an understatement