Worst experience ever...no after sales service

I bought a lounge suite from the Centurion Branch November 2019. In May 2020 the armrest on the 2 seater couch and a spring on the one seater broke. I phoned the branch and due to Covid I had to wait untill level 3. On the 8th of June the couch and one seater was collected by CWA to be repaired, I was told by Renice it would take 3 days. One week later no couches and no feedback. After several phone calls I was told by Ellen I will only receive my couches the 1st week of July. It is the 9th of July and still no couches. I spoke to Ellen several times (phone calls from my side) and she made all sort of promises which never realized. I now want my money back as it is clear we are never going to get our couches back. But to no surprise I can't get hold of Renice or Ellen. Neither return my phone calls and are never available when I call. All I want is my money...