WHERE IS MY COUCH?????

If I could rate 0 stars I would. WORST SERVICE ever!!!! Bought a couch a week ago with the promise of delivery in 3-5 days. Still no couch but they were happy to take my money. They never gave me an invoice number only a sales order number as apparently the couch had not been booked into stock yet, )how is an item on the shop floor but not booked into inventory) which has now apparently caused the issue - but they are also not sure if that is really the issue. Keep promising me logistics will call me, still have not heard anything from this so called logistics department. The staff are rude and blame shift to their head office continuously. Yesterday I was told the couch would come today and that logistics would call my by COB yesterday! No contact - they are still telling me as we speak that it will arrive today, still no contact from their so called logistics department.