LM
LUMKA M

1 reviews | Active since Sept 2022

20 Sept 2022, 15:28

Threatened with legal action against me because I dared to express my frustration.I am still waiting!

After waiting for 2 months for my goods and writing a bad review for Clearance Warehouse , a consultant called me sounding like he wants to resolve my issue however somewhere in our conversation his tone changes and qoutes what I mentioned in my previous review on hello Peter and that the company can take legal actions against me because I had written that Clearance Warehouse is deceptive and misleading to customers about the waiting period. I even said on the review Clearance Warehouse is a ****.Clients end up waiting for months instead of the 28 days Maximum period they tell people. So basically I was called to be threatened about legal actions that I could face.Then I explained what I meant. And said I will replace the word ****. After unapologetically and fearlessly expressed my frustration to the consultant suddenly they had my goods and will be delivered to me that same week when we spoke. The week the consultant promised delivery to my house came and passed.No goods came. I followed up with the durban branch and they said there have not recieved anything they will get back to me, even though the consultant in the Midrand branch confirmed shipment to the Durban branch...I have been following up still every time they say they are still to check and get back to me....what game is this. This is exactly why I said this company is a **** and my definition of a **** being that we are deceived to believe what they say they will do but it never gets done. ...and when you call seeking understanding nobody knows what is what and will get back to you and never do....I am still in waiting, for my fully paid goods which were purchased in June 2022.

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Replies (1)
Clearance Warehouse Africa
Clearance Warehouse Africa's reply22 Sept 2022, 10:43
Official
Good day Lumka,

We apologise for the inconvenience caused, we will investigate the matter and provide feedback ASAP.