The Poorest Service Received from Clearance Warehouse Africa

I am truly disappointed with the service I have received to date. I went to Clearance Warehouse Africa in Centurion on the 2nd of June 2022 to get 2 ‘Andorra side tables’ I had seen online. When I got to the store I was assisted by a guy called Luke, who told me they were out of stock, but informed me and even confirmed with the warehouse that I could place an order and get those side tables delivered within 14 working days; which I then ordered and purchased R1 550.00 for.

My Invoice #: INV39375

On the 21st of June, making that a little over the 14 working days I had been told about, I was contacted by Luke to inform me that the warehouse that was meant to manufacture those side tables was no longer in operation. That for me was already the poorest of services, because I had planned an event and wanted to have those tables in place for it. I remained calm, as frustrated as I was, and asked for my refund. That refund was processed, according to Luke, and I was told I would have it payed within 14 working days. Which I challenged and was informed it would be much earlier than that because I bank with FNB. From the 21st of June to date (13th of July) I have not received my refund. I contacted Luke on Monday the 10th and he too was of not much assistance, as I kept having to follow up with him. He then later asked me to contact their receptionist on ***, which I contacted to no avail. I then asked for their call centre number: ***, which I have been told for 2 consecutive days that I they would return my call upon doing their investigations but never did. I am in awe of their appalling service. I am not asking for charity money here, I am demanding they pay me back MY money for the service THEY failed dismally at delivering.

I am hoping my plea be heard this time around because me calling their offices has not done me any justice. I am hoping this is a lesson for all the other customers out there!