Terrible After Service and Customer Care from Clearance Warehouse Africa Randburg

I am very disappointed with the after service received from Clearance Warehouse Africa(Randburg branch), it just goes to show that they don't give a damn about their customers! I purchased two couches from their outlet (Lincoln 3x3 lounge suite, with wooden feet & a sleeper couch), on the 13th of September 2020. We have had the lounge suite for barely 6month and the one wooden foot is broken. We checked underneath and realized that it's actually a factory fault because it was installed too close to the edge of the couch, as compared to the rest of the feet. The sleeper couch, on the one side the stitch is coming out (this couch is hardly even used because it is in my study). I called the branch on the 23rd of February 2021 and advised them of the situation, the lady at reception took my details and said she will get back to me. 5 hours later, I still didn't hear anything back from her, so I called again. This is where she advised me to send a WhatsApp message to their store number, with pictures and a brief explanation of what the issue is. With in less than 5mins, I did so and she responded back to say " Yooo I'm sorry. I will send the pictures now"(assuming she meant their head office). Three days later, I sent another message asking for an update and was told "Morning dear I will ask about it". A week later (05/03/2021) I still didn't get any update, so I went to the branch and was met by a gentlemen at reception. I explained to him everything and he advised me to wait for the head office to contact me, so I let the store with no answers! So I left it for a day or two and on the 09/03/2021 I reached out to their WhatsApp number again and the response I got was "Yes I'm trying to sort it will be sorted dear". Today I sent another message and now my message are read with no reply! We currently can't use a couch that is 6months old with a broken leg and the Clearance Warehouse Africa Randburg branch are not will to take this matter seriously. It very shocking and disappointing how their service was so wonderful when we purchased the couches, to their after service now. They will take your many and if you have any issues thereafter, you are left to struggle, trying to get assistance from them. I just want my couch fixed and my queries attended to. They are carrying on, as if this couch was donated to me, whereas I paid for it in full, upon purchase! It I really frustrating to have a couch, that is broken due to factory default and you can't use it because you are afraid someone will get hurt from sitting on it!!!

Based on the after service I received, I don't think I would recommend them to anyone of my friends and Family!