Shockingly horrific service at Clearance Warehouse Africa!

On the 10th of Nov 2022 we bought a couch with description as per invoice INV46874 Chicago Corner Lounge Suite JJ12-7 in Dark Buff Grey. The couch was loaded on a trailer at the Bloemfontein branch where we collected it. On our way home, 4 cushions came off and we only noticed this once we arrived at home in Kimberley. We have never disputed that this was CW's fault, even though they loaded the couch and you would expect them to know that it wasn't loaded properly. We knew that the risks had transferred at that moment. We promptly contacted them the same day, the next day and the week to follow to ensure that we would be able to buy the missing cushions as we were desperate to save our new purchase. A payment was made in the next week or so after a salesperson had contacted us with a price and assured us of delivery by the end of Jan 2023. By the end of Jan we followed up. This was our first shocking encounter to only find out that no progress was made and that they did not know what our payment was for. After sending numerous photos on WhatsApp to different personnel for the second time, we were assured once again that the matter would be resolved and handled so that we will get our cushions at least by mid march. Today is the 27th of Mar and we have not received any communication in this regard. In 2 weeks time it will be 5 months since we initially raised the matter. In the meantime we have not been able to use the couch and have had to make our guests sit on camping chairs. It is embarrassing to say the least and we have run out of options other than to make this public finally. If we could please resolve this matter once and for all, kindly contact Petri on ***.