Shockingly Bad service, what's the point of having customer service?

Absolutely terrible and arrogant service, we have placed an order on 28Jan2021 and initially received the wrong colour... upon return we have not received the furniture as yet. There is noone whom can assist or give an indication of when the furniture will be delivered. We have placed more than 100 calls of which only 3 or 4 have been answered.

We have had the following experience with the following people: 1. Viloshnee the store manager, she is unaware of where our order is and also cannot contact the warehouse for answers (she however answers the calls placed to her but cannot give futher information) 2. Ellen Fargo (customer care) she just ignores calls answers the first two then blatantly ignores calls... we tried over 65 calls and she is terribly rude and eventually gives the call to someone called Sharon whom also doesn't know where our furniture is and refuses to give a reason or explanation for the delays or wrong delivery. 3.Bernadette is the stock control manager and she doesn't know where stock is or what happening with our order.

I have absolutely no grievance with this company and they have beautiful furniture but this whole experience has been extremely frustrating and worse nobody seems to know anything...

Unfortunately nomatter how good the furniture is or how affordable it may be the service is not worth the price... today is 18 March and after countless promises and explanations we still haven't received our order.