Shabby service and poor customer service and cheap quality products

They don't keep their promises my wife bought a lounge suite called Buff suede Dark brown They promised to replace their defective product which is of low quality and poor quality which they told my wife from last year on the month of August but till today they are no longer available or responding she has spoken to Kevin who promised to escalate the matter the name of the business is Clearance Warehouse reg no *** and Vat no *** They are manufacturing poor quality products and sell them for exorbitant prices my wife is being send from pillar to post they communicate through Whatsapp messages no commitment