RIP-Off Company

DO NOT BUY FROM THIS PLACE. YOU ARE THROWING YOUR MONEY AWAY! THEY CERTAINLY STAND FOR SUCH BAD SERVICE! unlike there generic reply. Appalled by the service of this place. Recieved a damage couch months ago and have phoned numerous times and each time is an excuse. Asked to send the details on my email as to what will be done which Layla agreed to each time telephonically and till today i have not recieved any email even after numerous calls. The latest call from Layla and it's always Layla is that the company who manufactured the couch is undergoing closure and they they will get back to me with Regards to the refund process as per her manager. I've called more times then I can even remember. My wife emailed as well and I will put her email in this post with there generic reply as well. DO NOT SUPPORT THIS BUSINESS.

THIS IS THE EMAIL MY WIFE SENT AND THE REPLY SHE GOT AFTER COMPLAINING MONTHS AGO...

Good day Upon purchase of a corner unit, damages were found and the following e-mail sent:

I would hereby like to report the following damages to the France corner unit lounge suite that was delivered on the 18th February 2023.

Upon delivery the following damages were noted on the invoice: 1. Damage to the material on the back of one two seater unit.

2. Burn glue mark above the cup holder of the same two seater unit as mentioned above.

In addition, when my husband arrived and inspected the couch, further damage was found underneath the second two seater unit.

I visited the store in Centurion and spoke to the Manager Louie who requested me to send all the pictures with a description via whatsapp, which was sent on the Saturday the 18 February. He further advised that he would escalate the matter to customer services on Monday Morning the 20th February 2023 as we were unable to contact customer services the same Saturday.

My husband called customer services on the 20th February 2023 and was advised by the consultant that only a 'scratch' was reported by the store manager. We are both very disappointed in the service received thus far.

Please find attached all the pictures of the damage, the invoice as well as the messages sent to the store manager.(pictures were attached)

To the above email no response was received after which several follow up emails were sent.

My husband called and finally got through. He was told a brand new lounge set would be delivered. To date being almost 8 weeks later, we have had no correspondence or contact from the store.

Appalling service overall. No help from the customer service line or the store manager.

I DO NOT RECCOMMEND PURCHASING FROM THIS STORE!

Clearance Warehouse Africa - Centurion ***ner)

4 weeks ago

Good day, certainly not the service we stand for and the matter is receiving urgent attention