Refund not paid from 17 December 2021

On the 17 December I bought a TV stand cash and unfortunately a day later I had to cancel the sale ( the stand was still at the store ) Newtown Branch . I was advised that 15 % will be deducted from the cash payment I made . I then checked the T&C on the website that advised and sent the screenshot to the sales person and he advised that 1% will be debited and the refund will be processed within 7 days .

I have been following up and till this day no refund . I was told stories each time I followed up and eventually told that all paperwork was sent to H/O however the person responsible did not process the payment and I will receive it anyday . I requested proof / direct contact of the person in charge of processing my refund . Nothing was shared . I called the store several times to talk to the manager , each time I’m being transferred to him the line cuts off . Left messages for him to contact me still nothing .

I resorted to using the WhatsApp number on the company’s website and the respond was I will be contacted in a few minutes and till this day no one called I sent follow ups and nothing , sent the invoice I was sent haven’t received any feedback since .

I then contacted the sales person again and he advised me that he got a message that I had escalated my issue .

Now all messages I send are being read and no response .