Purchase

I've never been disgusted by the service I received from clearance warehouse. I purchased a dining suite on the 25th Oct 2022 and I was told that it will take 6 weeks for me to get it because its currently out of stock, Jan 2023 still nothing. Then I saw that at Centurion branch they have 1 in stock, I enquired and I was told that the dining table is not the same as the one I ordered and I need to top up with R2500 which I did. Few days later while waiting for delivery, I was told that the dining suite has defects, I was so annoyed and told them I want my refund.

I've been waiting for my refund since Jan 2023,I'm told that it will take 30 working days. I was not happy with the answer because its not my fault, I'm not the one who changed her mind and said I don't want the goods, clearance warehouse could not meet the deadline and it was excuses after excuses. I spoke to Crosby at Head office on the 30th of Jan and he advised that he will expedite the matter so that I can get my refund the sooner. 2 weeks later still no refund, when I called Head Office I'm being send from pillar to post. Just spoke to Grace Mahlangu she refused to transfer me to a senior manager. Now my question is will I ever get my refund or should I escalate the matter. I'm so disgusted by the service I received.