Poor service

Worst experience ever. I purchased a couch with the centurion branch on the 02/11/2020 which they had to order and I would pick it up on the 01/12/2020 a week before the pick up date I decided to call and follow up if ever the couch was available in store for pickup but all their calls were not answered. When they eventually do answer they do not have any answers instead they will transfer me from 1 department to another.

So I then decided to go to the store to follow up personally and I was told the couch would be ready for pick up on the 1st /12/2020 it will arrive a day or two before pick up day, which is all fair and fine. Fast forward to the day, I get to the store and am told they have no stock, which I didn't understand because I had already paid for it in full on thee 2nd of November. After a long disagreement and telling them I need my couch no day later than the 1st December, eventually they promise to get the couch from wherever and deliver on the day even if it's is late. Delivery guys get to my place around 19:30 late with the wrong couch and not what I had initially bought. So my experience with the service in that store was poor and unexpectable