Poor customer service

Poor customer service the company has been making false promises numerous times. I've been patient with them since June. I paid up my couches in June I was promised the couches were gonna be delivered within 21 working days. Till today I haven't received my couches whenever I call they shift blame from one department to another, their logistics department and laybuy department but nothing has been done. The sad part is im the one that always reaches out, not even a single day they've bothered calling to explain their numerous delays. They were suppose to deliver today since they couldn't deliver on Monday the 16th, it's not Wednesday evening no one has said anything or tried to call. The way I've been struggling with these people I ended up settling to something I didn't order but they still fail to deliver. At this point I doubt if I'll ever get my couches I've never been treated like a fool by people who should be making sure that customer satisfaction is driven to its maximum.