Poor customer care at Clearance Warehouse Africa

I bought couches at the end of November 2021 and they were delivered in on the 13th January. On the 17th, I realised that one of the feet of the couch is not properly attached and comes out when you move the couch, when I told my kids about this, one of them told me that one of the feet is cracked and the delivery guys told him that it’s not a problem. I am not happy with receiving a new couch with broken or cracked feet.

logged a complaint with Clearance Warehouse and they have been giving me the run around for a week, I told the manager of the Montana Clearance Warehouse where I bought the couches that I want my refund and that they should come and get their couches, he says their customer care will get back to me. I have been engaging with Sharon from Customer Care who just ignores my messages about the expected TAT.

I demand and deserve better service!

I need the couches gone and my refund back, kindly assist.