Poor and ridiculous after sale service.

I have purchased a recliner on 01/08/2020 by paying the full amount they have priced for it, I got the delivery on 04/08/2020 late evening around 20.00 hours and the delivery guys where rushing to another customer. When I inspected the recliners immediately after the delivery I found one of the recliner is not sitting properly, it looks like a manufacturing defect. I Immediately contacted them through WhatsApp to inform about this complaint with detailed description and also send a video which clearly shows the complaint. Today is the 25th day after reporting the complaint to the customer service and I am doing the follow-up every week and still waiting for a proper reply from them. It's ridiculous to have a damaged recliner after spending this much,and the after sale service is very disappointing. They really don't care about the customers after sale.