Please let me know where monies are because the torn couches I purchased were FINALLY TAKEN

Viloshni Laila and all the staff I've contacted over the past 6 months about my couches that I bought that tore within the first week of purchase from clearance warehouse Durban

I was promised a refund on my couch My debit for my couch went off this month Guys from clearance warehouse came to pick my couches up last week after complaining for MONTHS .....I don't have the couches that I'm still being debited for.... NOBODY wants to take my calls at clearance warehouse....I was told to send a watsapp message with all my details for the millionth time That message was not even read

So viloshni and Laila and whoever else has the title of being in charge please could you tell me wheres my monies gone to because I know where the couches were taken to