PATHETIC SERVICE FROM CLEARANCE WAREHOUSE AFRICA

I am extremely dissatisfied with the service from this company. I took a lay-bye on couches over a 3 months period which ended at the end of September 2020. After sending my last proof of payment I received got confirmation of receipt from email which is *** to say my payment is updated. I was issued with an invoice number 10925 & it was then stated that it would take 7-14 working days for for them to wrap up then contact me. After 14 working days had lapsed. I sent a follow up email to which there has been no reply. Last week, I sent my second follow-up email to the same lay-bye email. That too was ignored. I then voiced my concerns on their Facebook page. The admin for their Facebook promised they would get company to contact me. To this day, no feedback. Today I called their stores, ***, ***,*** (this one is the head office and there is no answer on the line), ***. I have been sent from pillar to post by all stores with no solution to my query. This company is extremely pathetic & to honest at this I feel like I do not to continue business with them and a refund would serve me better. The nerve to ignore a customer, a paid-up one at that!!! I hope this raise awareness about this company.