1 reviews | Active since Sept 2014
Pathetic, Disgusting, ******** and I don't care service rendered to me
Order number : SQ41494 I laybyed a 3 seater brown leather couches and 2 mustard belvwt wingbacks in Boksburg. Total of R14 450 that was on the 27th June 2022. I finished my last on the 09th November 2022. Then I was contacted by the lady Sue Anne on the 27/11/2022 needed a proof of payment on one payment that was done on the 02/07/2022 she said it's not reflecting on their bank statement but it reflects on my history of payments on my laybye copy . I explained to her that on the 01-25th July I was hospitalized I was ****** at Hun point by 2 guys beaten up for almost 40 mins. They wanted to **** her, kill and rob me. But thank to God Almighty. One of the guys shot me but God blocked the bullet. That resulted in me hospitalized and I was unconscious for 2 weeks. I explained to her I lost everything. When the person's number who I asked her to pay rhe R2500 . And I am suffering with major depression to major trauma, major anxiety, ADD, fear etc. So hence I couldn't provide pop for this particular payment. I paid the R2500 on the 28/11/2022. I was promised a delivery within a month. I have been following this up Sue Anne how far my products would be delivered since December. I followed up with the manager Louis on the 19th Dec and 20th Dec I received a call from *** I assumed it was their head office in Pretoria I told Louis I couldn't here the lady due to bad network we had a loadsheding. On the 17th January I contacted Louis who he advised he is no longer the manager for Boksburg ,Sue Anne is. But he just spoke to Pretoria he told me I'll receive my staff by 1st week of Feb the delaying is the material for the wingback chairs due to it being imported. I told him I don't want to speak to Sue Anne coz of her ********. He must follow it up and come back to me.He suggested I must choose something else I told him no and send pics of the new staff that I've collected to match the mustard and brown that costed me more than R4000 since our of hospital coz I was no longer working I couldn't I needed to find myself the incident changed my life. No one called for an apology or something. This week Wed the 08th Feb I contacted Louis who gave me the number of th sales rep David when I laybyed. I contacted him ,he said he was shocked my staff were not delivered. From Nov to Feb . I asked him to lodge a complaint with the head office on my behalf as per Louis. To my surprised no one cares or bothered I still haven't received a call fr no one.
I had some ceremony to do at home since Jan but been postponing coz waiting for my goods. This dead end worse pathetic service made me feel that indeed I have a mental disorder it triggered everything, had to book an appointment with my psychology and yesterday, the 09th my session was at 15:00 at ,14:30 I went to Clearance warehouse in Boksburg, I was angry the lady just said she's new there but she works for the same company right.I told her and David I want my staff exactly what I've laybyed not ' fanalako' David called someone called Sheila in Pretoria to check he said he'll let me know. His WhatsApp message' Hi mam they sat 3 seater will come end of Feb and wingback chairs in March" when in March?
😲😲 I still asked him the dates he said he's not sure this could be the end of March. From Nov 2023 to March 2023 what hurts me the most they all don't care. If they did I'd have received a call from the head office from someone whose taking ownership.
And sadly I went to the shop and explained my accident but I feel mocked no sympathy. I've doing well with my meds but their pathetic, disgusting service especially for a mental order patient. Even though I left my work of 17 years I still paid them with my savings money bcoz those were my dream couches and the last part of my house renovation. Even though I went straight there yesterday I was raged still no one cares seriously,?? I asked the lady the numbers for MD/ Owner she said they not allowed to fivw them to public and then I asked area manager she said customer services deals with complaints, 4 months if waiting this is what I was told like I don't matter. Or to her I was just bucking on an empty gong. I don't know what else to do
After logging my complain on hellopeter.com . Their response meant nothing when they apologized for the inconvenience the matter will be attended with utmost urgency, thr person who rep**** ,lie nothing was done at all, because no one called since then. I had to call their head office and spoke to a lady , Leyla and demanded to speak to her manager. But she promised to investigate and get the manager involved and manager will call me that was on the 10.02.23 .
On the 11.02 @ 11H02 I received a call from Leyla but due to loadsheding network was bad ,our electricity was scheduled to be back at 12:00 I asked her to call back after an hour.
I waited until the 20.02 @ 12:38 I called Leyla , who didn't even recognized my complain logged already. And then she said something total irritating, annoying and pathetic. That I'd received my 3 seater in March and they don't know about the 2 velvet mustard wingback chairs. This is not what I was told by the sales rep,David
He at Boksburg branch where I bought." Hi mam they say 3 seater will be end February and wingback chairs in March".
These are 2 different stories . Nevertheless since I called on the 20th the manager, his name they say is Crossy I was promised a call from him as per my demand. To be taken serious. 1.with an apology lette. 2. For him to prioritize this,to get in touch with their international supplier and come back to me with date when exactly when I'll received my good that I finished to pay my laybye on the 9th November 2022.
3. With an offer of a serious percentage of compensation for waiting so many money for the goods I was supposed to receive in Dec 2022 for the negligence, I don't care attitude, pathetic, disgusting and worst service ever, not even taking a client even though I'm crying for help I'm being treated like none existence.
I am the one whose doing all the calling. In my opinion I am suppose to get my goods for free or at least 50% discount if a customer matters to them and value their business , acknowledge their big time flop.
Is anyone out that can advice on how to handle these heartless people that runs a business with no business ethics , culture, no moral ,no customer orientation, please and this is affecting my health I had to see a pyschologist on the 09th and 17th February this is really stressing me and have caused a relapsed on my progress. Please someone help💔💔💔😭😭😭
Noxolo
After logging my complain on hellopeter.com . Their response meant nothing when they apologized for the inconvenience the matter will be attended with utmost urgency, thr person who rep**** ,lie nothing was done at all, because no one called since then. I had to call their head office and spoke to a lady , Leyla and demanded to speak to her manager. But she promised to investigate and get the manager involved and manager will call me that was on the 10.02.23 .
On the 11.02 @ 11H02 I received a call from Leyla but due to loadsheding network was bad ,our electricity was scheduled to be back at 12:00 I asked her to call back after an hour.
I waited until the 20.02 @ 12:38 I called Leyla , who didn't even recognized my complain logged already. And then she said something total irritating, annoying and pathetic. That I'd received my 3 seater in March and they don't know about the 2 velvet mustard wingback chairs. This is not what I was told by the sales rep,David
He at Boksburg branch where I bought." Hi mam they say 3 seater will be end February and wingback chairs in March".
These are 2 different stories . Nevertheless since I called on the 20th the manager, his name they say is Crossy I was promised a call from him as per my demand. To be taken serious. 1.with an apology lette. 2. For him to prioritize this,to get in touch with their international supplier and come back to me with date when exactly when I'll received my good that I finished to pay my laybye on the 9th November 2022.
3. With an offer of a serious percentage of compensation for waiting so many money for the goods I was supposed to receive in Dec 2022 for the negligence, I don't care attitude, pathetic, disgusting and worst service ever, not even taking a client even though I'm crying for help I'm being treated like none existence.
I am the one whose doing all the calling. In my opinion I am suppose to get my goods for free or at least 50% discount if a customer matters to them and value their business , acknowledge their big time flop.
Is anyone out that can advice on how to handle these heartless people that runs a business with no business ethics , culture, no moral ,no customer orientation, please and this is affecting my health I had to see a pyschologist on the 09th and 17th February this is really stressing me and have caused a relapsed on my progress. Please someone help💔💔💔😭😭😭
Noxolo