Lack of communication and proper service

Worse experience ever with clearance warehouse. It's the first time I ordered from them and I will never do so again. Please an order online for a lounge suite. When I followed up with my order the consultant advised me that the order was sent to Durban for inspection and then will be delivered..

Upon delivery I noticed that the couch was damaged and requested the item be returned and swooped out for the same type. A week later and still no feedback.

when i received the damaged couch I immediately messaged the Durban manager Veloshni who advised me that a new one will be ordered. I even asked her to advise me when I will expect delivery and she said she will.

A week later and nothing. She reads the messages and doesn't even have the decency to respond. I called Durban today and spoke to tiasha and was informed that the complaint was logged that I would go to the store and chose something else. Which is absolutely ridiculous. Had I been informed of this from the outset I would have gone in and placed an order. Now I am been told I must wait 6 weeks after waiting 3 weeks already!!!!! I have requested a refund and was told they will get back to me... I'm still waiting... Their lack of communication is absolutely appalling