Incomplete Lounge Suite delivered.

Long story short, We received our new lounge suite set and our new bed set in January 2022. Upon checking the suite we noticed there was 1cushion short, that was the Friday. The Monday straight through till Wednesday I had no luck getting through to the Randburg Office where we went and bought the set, I eventually got through to the Boksburg office. After speaking to four different people trying to get some assistance, and yet again to no avail, I was eventually put through to a lady by the name of Layla. Layla said she would check and get back to me, fortunately she did, that was the last. She called me back once to tell me they will sort the problem and give me a call, that was all just before the end of January 2022. February I called again, this time I could not get hold of Layla, spoke to three different people, all with promises to phone me back, well that didn't happen. On the 11th of February I managed to speak to Layla again, who intern apologized and proceeded to put me through to the warehouse, where I was told I will receive the cushion within a week or so. Well its now the 9th of March, I still do not have my cushion, I have still not been able to get through to the Randburg office, and after phoning literally 7 times on Monday 7th March, I was cut off four times. Eventually I was called back and was told by Layla she would get back to me as soon as possible, well, its now Thursday and still no news from Layla or the Warehouse. I have records of all my calls that have been made and the discussions that were had. This is not what I expected from them, I am now ready to take this to the papers, I cant even say its poor service as I have not received any service pertaining to this. Its pathetic and extremely unsatisfactory, I will never again buy from these people. If I do not receive a satisfactory response by end of business on Friday the 11th March, I will proceed with further action. Thank you Layla for your sweet empty promises. Regards Lindsay Smillie INV32108