Horrible service and lack of respect for customers

I am 150% dissatisfied with this company, I bought couches in September 2022 on lay-bye. Agreement was that, couches will be manufacturered after a final payment is made. Full payment was made early December 2022. The expectation was that couches will be ready by the end of January 2023. In January when I enquired, I was told couches will be ready end of Feb, In Feb was promised end of March. When I enquired around the 20th of March was told another date and thats when I decided to request for my refund. The store failed dismally to deliver the products purchased after 3 full months of waiting, only to be told about the so called policy tht it takes 30 days to process refund, a whole 30 days for dissatisfied customer. Is this even ethical? Why a customer need to wait for days for the refund to be processed?

Wait for it today I just received an email indicating that business is under business rescue and they have a policy of not refunding customers because of being on business rescue. As a customer, this recent development has left me feeling cheated and taken advantage of.

In fact I found this treatment disrespectful