Extremely poor customer service and empty promises.

I ordered a couch in January. I received an invoice on 1 Feb. I was advised that it would take 4-6 weeks due to no stock available. Someone from Clearance Warehouse has been chatting to me on WhatsApp and never provided me with an ETA until today. However, there's still no stock and they not sure when they will be receiving stock. Everytime I call ***, you can never get through. You have to call numerous times before you can actually speak to someone (I've only gotten to speak to someone ONCE). What kind of a business is this? Extremely poor customer service, how is that nobody knows what the hell is going on? Poor delivery on your promises. This is the first couch I have bought for my first home and this is such a horrible experience placing my life on hold just because you cannot deliver on your word. Also, from reading other people's reviews, seems like the quality received of certain orders is disappointing as well so please ensure that my order meets the standard it's supposed to or I can also be difficult about this pathetic disappointing situation of an experience with you guys. I really thought you had your **** together, making me hang for a couch that is paid for. Who the hell does that?