Dissatisfied customer

I am very disappointed in the treatment I have received thus far . I purchased Morowa Corner Cape Ox lounge and it was delivered January 2022 ,we checked the lounge it was not stitched properly (Factory Fault)I reported it to the branch I bought the lounge they escalated my issue to Customer service I was given a complaint reference SO 33644 on the 24 January 2022. Layla Mentor from customer service has been promising to exchange my lounge , we have been back and forth with emails from Jan till April I am still waiting no one contacted me on an update we are now on the Month of July. I am really not happy with the service and I feel that I have wasted my money because the lounge has never been in good condition from day one.