Disgusting service

I Purchased a lounge set on the 21st of Nov 2022 at the Newtown branch by a sales person Petrus, was told that I would receive it in 4 weeks, it is now the 13th of Jan 2023 and I have not received it yet. Apparently, they are out of stock, and their refunds take 30 days. They do not contact you, you have to contact them. Every time I contact, I am promised delivery in 2 weeks, when I call back in 2 weeks, a new excuse is made up. The manufacturer can not give them exact dates as to when the lounge set will be ready, even though on their website, the product is available for purchase, no mention of “not in stock” or “wait time of 4 weeks for delivery “. They don’t have a complaints dept, I have to go via customer services, they don’t even bother to respond. The manager of the Newtown branch, Trevor, is of no help, neither is the customer service agent, Layla mentor. I have even sent an email to their ceo Hugo VD Merwe, no response, no service, no lounge set, and no refund. Their service is pathetic, I would never recommend anyone to buy from them. This company is a joke. They way they treat customers is disgusting. The lack of service delivery, communication and customer service in general is appalling.