Disgusting pathetic service

Disgusting poor communication and service. I bought a couch on 31 January 2021, paid cash. Ordered the colour as per the swatch at the Centurion branch and was told that would receive within 15 working days. They delivered the wrong colour couch at the end of February. After inspection and verification, they acknowledged the mistake and collected the couch on the 2nd March 2021. Promised to order new one and will provide eta, told me after numerous calls and excuses and lies they told me on the 29 March 2021 that they cannot supply the couch I ordered. This is unbelievable. I then signed my money return document and was told that I would get my refund within 2 days. It's now 7 days and still no refund. This company and its people need to be seriously taken to task as they are doing this to many clients. There has to be some consumer complaints organisation that can black list this company so that potential clients can see who they actually are before making commitments. Pathetic service